FEEDBACK

Greetings from RACS TEAM! Your feedback is most important for us for improving our certification process.
We would appreciate your efforts to respond to our survey. Please complete the survey and e-mail it back to us.

Kindly provide your feedback to Conformity Department [email protected]

    Client Details









    ECASeqmxHALALSABER

    Audit/Evaluation Details



    Please select the appropriate box to rate the following categories

    [1 Completely Satisfied]   [2 Satisfied]   [3 Needs Improvement]   [4 Poor]

    I. Customer Service:

    1234

    UN. RACS Team member is helpful.

    1234

    segundo. RACS Team member is quick to respond when asked for help or questions about the procedures.

    1234

    do. RACS Team member conducts themselves in a professional, courteous, and caring manner.

    1234

    II. Quality:

    UN. RACS Team member responds to our Quality problems in a timely manner.

    1234

    segundo. RACS Team member completes their designated responsibilities within the time frame scheduled.

    1234

    do. RACS Team member is committed to provide us with transparency in compliance.

    1234

    re. RACS has greatly assisted us in solidifying our long-term relationship with them as a client.

    1234

    III. Value:

    UN. We consider RACS as valuable to our company.

    1234

    segundo. Invoicing accuracy for the services that RACS renders to our company.

    1234

    Are you willing to recommend our company to others?

    SíNo



    IV. In case of Facility Audit, please proceed to fill in the next table:

    Please ignore if not applicable.

    Audit type:   

    InitialSurveillanceRenovación / Re-Certification

    Description:

    SíNo

    1. Did you get the Audit Plan sufficiently in advance?

    SíNo

    2. Was the audit team well prepared for audit?

    SíNo

    3. Was the audit carried out as per program?

    SíNo

    4. Was the opening and closing meeting carried out professionally?

    SíNo

    5. Did the audit team give you enough explanation for questions?

    SíNo

    6. Did the audit team make any unreasonable demand?

    SíNo

    7. Would you like the same auditor to audit your organization in future?

    SíNo

    8. Did your queries were responded promptly?

    SíNo

    9. Did you get the audit and certificates in reasonable time?

    SíNo

    10. Did issues found at the audit were helpful and valuable for improving your management system?

    SíNo